Returns

Our Returns Policy

 

You may return or exchange (where available) your Sambag Online purchase for any reason, subject to adherence to the following terms:

Returns or exchanges are accepted on items within 30 days from the date of shipment. Items returned outside this period will not be accepted. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe. 

Returned items must be in original condition and must not have been worn. All packaging must remain in place. Returns sent without appropriate packaging will not be accepted. 

Any discounted item, including product markdowns or purchases processed using a promotional discount code, are not eligible for refund unless faulty. Exchanges or credit notes can be facilitated for returns of discounted items. 

Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Please ensure shoes are returned with original shoebox. Shoes that have marked soles or creased uppers that cannot be restored will be rejected and sent back to the customer at their expense.

 

How To Request a Return

 

1. Click here to start your return request

2. Once your return request is approved, you will receive a return shipping label & further instructions via email. Please affix this label securely to your parcel.

3. Once your return has been received, the refund, exchange or credit note will be processed.

Please allow 5 working days for returns to be processed once the item/s have been received. You will receive an email notification of the status of your refund, exchange or credit note once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Refunds will be processed less the return shipping fee. Exchanges and credit notes are processed with complimentary return shipping, excluding Sale item/s.

 

Returns in Person

 

Please note, we are unable to accept returns in person at our Head Office